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General Information

Q1: Is it safe to shop on your website?

A1: Yes, we take customer security seriously. Our website uses industry-standard encryption protocols to protect your personal and payment information. Additionally, we do not store any sensitive payment details on our servers.

Q2: What payment methods do you support?

A2: We support the following payment methods:

  • Debit and credit cards

  • Net Banking

  • Wallets

  • UPI or QR code

Q3: I have been charged for the order, but I haven't received any order details. What should I do?

A3: It appears that your order details may not have been successfully recorded in our system. We apologise for any inconvenience caused. To resolve this issue, we kindly request you to reach out to our Helpdesk and choose the reason I need more help or just click on the provided link I haven't received any order details to send us an email. Please include your payment transaction details in your communication. To rectify the situation, we will initiate a refund for the deducted amount. We appreciate your patience and cooperation.

Q4: I am having trouble accessing the site?

A4: Refresh your browser. Check your internet connection. Contact your internet provider if needed. Clear temporary files, cookies, or cache. Try incognito mode if the issue persists.

Q5: Where can I purchase Sniff Drive products?

A5: You can buy Sniff Drive products online using the link Shop or Where to find us! We are expanding our offline presence too. We will notify you once Sniff Drive reaches your nearest store. Stay tuned for further updates on

Q6: How to use Sniff Drive products?

A6: On the product detail page see the instructions or drop us a message in the chat or click on I need product instructions to send us an email.

Q7: What types of ingredients are used in Sniff Drive products?

A7: Sniff Drive air fresheners are made using various forms of high-quality aromatic substances, Our scents are carefully developed with the best materials available.

Q8: Does Sniff Drive test on animals?

A8: All our products are 100% cruelty-free and not tested on animals.

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