Personal Information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
Non-personal Information means information which does not relate to a person and/or cannot be used to identify a person.
Personal Information means any information which can be used to identify an individual, and described in detail in clause 2.
Uploaded Content means any content whatsoever which you upload to the Site, including but not limited to any descriptions, reviews, usage data, feedback, comments, chats, media.
User means any person using or registering on the Site whatsoever.
What Personal Information do we collect?
We may collect Personal Information about you when you use the Site, register on the Site or interact with us in any way.
Information you provide to us: We collect all information which Users voluntarily provide to us through using the Site or interacting with us. This includes information provided:
during correspondence, enquiries, support services or phone calls, or customer surveys; or
uploaded onto the Site in any way.
The Personal Information we may collect includes without limitation:
basic information such as your first and last name;
contact information including email address and phone number;
demographic information such as postal code, age, and gender;
information related to Products purchased by you;
other relevant information in relation to your Products needs;
login credentials for third-party websites;
other information obtained by your use of the Site; and
any other information that enables users to be personally identified.
Information we obtain from others: We may also collect or receive Personal Information from third party sources, such as other Users, suppliers, social media or other third-party integrations.
Why do we collect, use and disclose Personal Information?
We may collect, hold, use and disclose your Personal Information for the following purposes:
to enable you to access and use our Site, purchase Products and interact with Users;
to operate, protect, improve and optimise our Site, business and our Users’ experience, such as to perform analytics and conduct research;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
to administer rewards, surveys, contests, offers or other promotional activities or events sponsored or managed by us or our business partners; and
to comply with our legal obligations, resolve any disputes that we may have with any of our Users, and enforce our agreements with third parties.
We may also disclose your Personal Information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the Products that you receive.
The information we collect is not distributed, sold or leased to third parties for commercial purposes, except to provide Products and services you have requested or for other purposes when we have your permission or when we are obliged to do so.
Do we use your Personal Information for Direct Marketing?
We and/or our carefully selected business partners may send you direct marketing communications and information about the Products offered on our Site. This may take the form of emails, SMS, mail or other forms of communication, in accordance with applicable laws. You may opt-out of receiving marketing materials from us by contacting us through the contact us feature below, or by using the opt-out facilities provided (e.g. an unsubscribe link).
To whom do we disclose your Personal Information?
our related bodies corporate;
third-party suppliers and service providers (including providers for the operation of our Site and/or our business or connection with providing our Products and services to you);
professional advisers, dealers and agents;
payment systems operators (eg. merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third-parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Using our Website and Cookies
We may collect Personal Information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.
We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. However, we cannot guarantee the security of your Personal Information.
Personal Information, including your credit card number, is encrypted and sent only over secure Internet lines. While using Secure Socket Layer (SSL) technology, your Microsoft Internet Explorer or Firefox browser will let you know when the line is secure. Internet Explorer and Firefox use a "lock" icon for their browsers. These "locks" will appear on the browser when using a secure line. On both browsers the "http:" pre-fix will read "https:" when accessing a secure server. If these indicators are present, you can be confident of a secure data transaction.
We do not store your complete credit card information on our internal web server. Once you place your order, we send the order to our main order processing system using a private network. If you choose to have us safely store your credit card number for future ordering convenience, we will only store partial information. If you choose not to store your credit card information with us, it will be deleted entirely from our web records once your order is completed.
We take your financial security seriously and are confident that we have made shopping on our website safe for all customers. We employ various firewalls and other security tactics to keep your information secure.
While there is some risk inherent in every Internet transaction, you can rest assured that we are working overtime to ensure that risk is minimal.
Please do not use email to send us your financial information; email is not a secure channel.
We may retain your Personal Information as long as you are registered on the Site as a User. You may close your account by contacting us or deleting your account. However, we may retain Personal Information for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Information it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
Accessing or Correcting your Personal Information
You can access the Personal Information we hold about you by contacting us using the contact us feature below. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
If you think that any Personal Information we hold about you is inaccurate, please contact us using the contact us feature below and we will take reasonable steps to ensure that it is corrected.
We will consider and respond to all requests in accordance with all applicable laws.
Making a Complaint
If you think we have breached any privacy laws or any other relevant privacy law, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the contact us feature below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Unsolicited Submission Policy
We do not accept or consider unsolicited ideas or information, including any ideas or information relating to products, product improvements, product enhancements, technologies, marketing campaigns, advertising concepts, or business plans. Please do not submit any unsolicited ideas or information.
If any unsolicited idea or information is submitted to us or our employees (“submission”), the submission is automatically governed by the following terms:
the submission and its contents will automatically become our property without any compensation to you;
the submission and/or its contents may be redistributed for any purpose and in any way;
there is no obligation for us to review or return the submission;
we have no obligation to keep the submission confidential; and
we are not liable for any use or disclosure of the submission.
Effective Date: 01/03/2021